FAQs

Delivery

What are my delivery options?

Delivery method is made via USPS. International delivery is made via DHL or your local postal service.

How do I qualify for free delivery?

There is FREE SHIPPING on all orders!

Help, I’m in a hurry! How can I get my order sooner?

If you need something in a hurry we will do our best to help you. Please contact us before placing your order at info@runtzplaypin.com and we will check out the best options to get your order to you ASAP and send you a shipping quote. Also remember that by ordering earlier in the week and early in the day we can get your delivery to you sooner.

Can I send an order to someone else as a gift?

Absolutely! All you need to do is select ‘Ship to’ when filling out your checkout details. Enter the name and delivery details of the lucky person who will be receiving the gift and we will take care of the rest.

Can I track my order?

We will email you your order tracking information as soon as it is dispatched. You can then track your order on the USPS site or 17track.net.

Do I have to receive a courier delivery personally?

Anyone at the delivery address can accept a courier delivery. In order for us to confirm that delivery of an order has been completed, we do not have to prove that you personally received the goods. USPS will deliver accordingly to their protocol.

International Delivery

We ship worldwide with FREE SHIPPING on all orders! After processing and leaving the warehouse, items usually take 7-12 days for delivery not including holidays or weekends.

Delivery Internationally is made via DHL or your local delivery parcel services. 

Delivery delays can occasionally occur. 

Customs, Duties, and Taxes
Runtz Playpin is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).



Ordering Process

How do I view your products?

We are an online store only and do not have a physical store or a showroom for you to view products before purchase. All our products and prices are listed on our site and are always kept up to date.

How do I place an order?

• Find the products that you would like to order by browsing the categories using the navigation menu bar. You can also search for products, or products containing keywords, by using the ‘Search’ box.
• Once on the product page, options of different categories may be filtered at the top right of the product image. If these options are available, select your choice from the drop down menu in order to activate the ‘Add to Cart’ button.
•  Select the quantity you would like to order using the minus and plus buttons.
•When you are happy with your selection, add it to your shopping bag by clicking the ‘Add to Cart’ button.
• If you are now finished shopping, click ‘Checkout’, or click ‘Update Cart’ button to add other products to your cart.
•At any time you can view what’s in your cart, remove and update the quantity of items, by clicking on Shopping Cart in the top right corner of the page.
•When you have finished shopping, click ‘Checkout.
•Enter your contact and delivery details on this page.
•If your sending to a special person, change ‘Ship To’ address to your lucky person and you’re set.
•Your order will be delivered via the post office.
•Delivery will take 7 to 12 days by post office. Remember there is FREE SHIPPING on all orders!
•Select your method of payment. You can pay via credit card or gift card. PayPal, apple pay, & google pay.



Paying For My Order

What are my payment options?

•Credit Card— Payments are securely processed through Shopify’s policies and guidelines. All forms of credit card are accepted Visa, MasterCard, Discover, AMEX, as well as Paypal, Apple Pay, Google Pay, and Shopify Pay.
•Gift Card— You can pay for your order with a Runtz Playpin gift card. The option to apply your gift card will be shown on both the ‘Shopping Cart’ page and the ‘Checkout’ page.
•Is paying by credit card safe? We know this is a worry for some people, especially first-timers. But, yes, they’re safe. All credit card transactions take place on a secure page. Shopify’s policy and guidelines are governed by the strictest form encryption, and no credit card details are stored on the website.